A lot of our Property managers like to have different automated messages for Confirmation/Welcome of the reservation and Check-in instructions. Usually you would want to send the Check-in instructions several days before the actual Check-in. This could however cause the message to not be sent on Last minute reservations. For example if a reservation is confirmed 2 days before and the message is set to send 3 days before the message will not send as the time has Past. We suggest that you set up a Last min message for just those cases. This means that some settings on your regular messages need editing as well.

Here is how to best set up the messages :

Regular Confirmation/Welcome message :

Schedule to : 4 days before Check-in/ At new accepted reservation

Filter : Days in Advance is more than 3 days.

This setting will send the message only if the Reservation has been confirmed more than 3 days in advance. You would want to use the same Filter for the Check-in instructions.

Regular Check-in instructions;

Schedule to : 3 days before Check-in

Filter: Days in Advance is more than 3 days.

Now for your Last minute reservations you can make it a single message with both the Confirmation/Welcome and Check-in instructions in the same place or keep it in two separate messages. The settings should be :

Schedule to : At new accepted reservation/ X minutes/Hours after New accepted reservation

Filter: Days in Advance is less than 3.